[Hiring] Customer Support Specialist @PartnerHero
Mar 29, 2025 - PartnerHero is hiring a remote Customer Support Specialist. 💸 Salary: competitive compensation based on experience. 📍Location: Romania.
Role Description
The Bilingual Customer Support Specialist - English and French is responsible for providing exceptional client service to both internal and external client contacts. Specifically, this role is focused on resolving inquiries that are related to orders, backorders, ETA, and tracking. The expectation of you as an associate is to provide complete resolution on every inquiry, as you are the liaison to other departments related to daily operational activity, Sales Operations Specialists (SOS), and Warehouse Ops.
- Function as the initial point of contact for customer inquiries via telephone and email
- Process orders and workflows to ensure timeliness of order release and order placement
- Manage customer expectations and dialogue in a professional and positive manner that drives a positive experience for all customers
- Investigate and resolve customer problems and/or complaints to a successful resolution
- Provide effective responses and conclusions to all customer inquiries within the same business day whenever possible
- Update the customer on open inquiries and provide updates to the customer daily until the inquiry is resolved
- Expedite inquiries and orders as required
- Work effectively in a team environment to meet business goals and objectives
- Assist customers with eCom inquiries related to products and orders
Qualifications
- C1/ C2 English and French - spoken, written, and comprehension skills
- 2+ years of Customer Service experience or BPO experience
- Computer literate, including MS Word, MS Excel, MS Outlook
- Salesforce experience a plus
- Problem solver with the ability to multi-task using sound judgment and decision-making skills
Requirements
- Full-time with the potential for overtime if requested
- Competitive compensation based on experience
- Attractive benefits package including medical subscription, meal tickets, and work-from-home allowance
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Benefits
- Care for others - Cooperate, empathize, and seek opportunities to put each other first
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments
- Take ownership - Doing the right thing should come naturally
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
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| 📍 | Be aware of the location restriction for this remote position: Romania |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
competitive compensation based on experience
|
Remote
Location
Romania
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Romania |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
