[Hiring] Bilingual Arabic & English Technical Support Specialist @PartnerHero
Mar 28, 2025 - PartnerHero is hiring a remote Bilingual Arabic & English Technical Support Specialist. đź’¸ Salary: competitive base salary. đź“ŤLocation: South Africa.
Role Description
As a Technical Support Specialist, you will serve as the primary point of contact for our German-speaking customers, delivering exceptional technical support and assistance. Your role involves diagnosing and troubleshooting a variety of technical issues, providing clear and effective solutions, and enhancing the overall user experience through prompt and efficient service. You will play a crucial role in upholding high customer satisfaction and nurturing strong client relationships, ensuring that our users can fully leverage our products and services.
- Provide technical support to Arabic-speaking customers via email, chat, and phone.
- Diagnose and troubleshoot software, hardware, and network issues.
- Guide customers through step-by-step solutions and best practices.
- Escalate complex technical issues to the appropriate teams while ensuring timely resolution.
- Maintain accurate records of customer interactions, issues, and resolutions in the support system.
- Assist with translating technical documentation and support materials into Arabic.
- Collaborate with cross-functional teams to improve product functionality and user experience.
- Stay updated on Loop’s products, services, and industry trends to provide accurate support.
Qualifications
- Fluency in Arabic and English (written and spoken) is required.
- 1-3 years of experience in technical support, customer service, or a related field.
- Strong troubleshooting skills with the ability to diagnose software and hardware issues.
- Excellent communication and problem-solving abilities.
- Experience working with ticketing systems, CRM tools, or help desk software is a plus.
- Familiarity with cloud-based solutions and technical concepts.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- A customer-centric mindset with a passion for helping users resolve issues.
Benefits
- Hybrid working arrangements
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Description
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
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| đź“Ť | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
competitive base salary
|
Remote
Location
South Africa
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
