[Hiring] 1st Level Service Desk Agent @Freudenberg Performance Materials SRL
Apr 01, 2025 - Freudenberg Performance Materials SRL is hiring a remote 1st Level Service Desk Agent. 💸 Salary: unspecified. 📍Location: Romania.
Role Description
This role involves providing support for users with hardware, software, and application issues.
- Provide first or second-level support for all users
- Ask customer targeted open-ended questions to quickly understand the root of the problem
- Maintain inventory of all equipment, software, and software licenses
- Assist with onboarding of new users
- Install, test, and configure new workstations, peripheral equipment, and software
- Document all implemented solutions
- Properly escalate unresolved issues to appropriate internal teams
- Offer remote support to allocated users
- Manage users and rights in Active Directory
- Provide prompt and accurate feedback to customers
Qualifications
- Bachelor in IT is preferred
- Minimal experience in a similar position
- Good understanding of computer systems and networking
- Very good knowledge of Windows 7, 8 or 10
- Basic knowledge of Remote Access Systems/VPN
- Good level of German and English language
- Excellent problem-solving and communication skills
- Highly self-motivated
Company Description
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Welcome to Freudenberg. Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
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| 📍 | Be aware of the location restriction for this remote position: Romania |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Romania
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Romania |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
