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Customer Service
Customer Support Representative
@Cloudtalk
[Hiring] Customer Support Representative @Cloudtalk
Apr 01, 2025 - Cloudtalk is hiring a remote Customer Support Representative. 💸 Salary: €1,300-€1,400 gross/month + up to €400 bonus. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Ready to be at the forefront of customer support excellence? As a key player in our Customer Support L1 team, you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform.
- Provide top-tier technical support via chat and email to both new and existing customers.
- Build and maintain lasting customer relationships.
- Work with a diverse, international client base spanning multiple industries and regions.
- Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
- Represent CloudTalk professionally while solving customer issues with empathy and efficiency.
Qualifications
- Fluent in English
- Willingness to work according to a work shift schedule (divided into long weeks and short weeks from 8:30AM-9:00PM CET)
- Basic technical skills and a strong desire to learn more about our product and industry
- Team player ready to support teammates and contribute to a positive work environment
- Self-starter who takes ownership of tasks and works with minimal supervision
- Eager to continuously grow skills and knowledge
Requirements
- Adaptable and resilient, thriving in a fast-paced environment
- Genuine interest in technology
Benefits
- 1-1 Coaching sessions with our resident communications advisor
- Leaders Academy & Learning and Development Budget
- Unlimited Paid Time Off
- Volunteering Days
- 100% remote work or hybrid from our Bratislava or Prague offices
- Home office budget
- MacBook for work
- Recharge Fridays once per quarter
- Multisport Card
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
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| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
€1,300-€1,400 gross/month + up to €400 bonus
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
