[Hiring] Customer Support Representative @Fieldguide
Mar 12, 2025 - Fieldguide is hiring a remote Customer Support Representative. 💸 Salary: unspecified. 📍Location: USA.
Role Description
As a Customer Support Representative at Fieldguide, you will be an integral, early member of our go-to-market team, working to make significant impacts in building our customer success function.
You will provide all Fieldguide customers with world-class support built to maximize our customers’ return on investment quickly and continuously. As a trusted expert on the Fieldguide platform, you will partner closely with firms to ensure their ongoing success with Fieldguide.
Your role will involve standard working hours from 9 AM PST to 6 PM PST. Candidates must be located in Pacific or Mountain Time or comfortable working these hours.
- Build trust with customers.
- Respond quickly and accurately to client requests for assistance, always with a positive attitude.
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Provide technical support:
- Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform.
- Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
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Enhance user experience:
- Guide customers through the features and functionalities of the Fieldguide platform.
- Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
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Advocate for the customer:
- Be the link between the customer and Fieldguide’s Engineering, Product, Design team.
- Be aware of and communicate customer needs internally to help shape the product roadmap.
- Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
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Bolster onboarding and retention:
- Assist in customer database setup and template creation to ensure a world-class client experience.
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Maintain knowledge base:
- Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.
Qualifications
- 1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company.
- Demonstrating a commitment to delivering exceptional service and support.
- Strong communication and problem-solving skills.
- Proven track record of driving customer satisfaction and fostering long-term client relationships.
Requirements
- You are a team player, and you are mission-first.
- Hands-on experience in a high-growth startup.
- Bias towards action: You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight.
Benefits
- Competitive compensation packages with meaningful ownership.
- Unlimited PTO.
- 401k.
- Wellness benefits, including a bundle of free therapy sessions.
- Technology & Work from Home reimbursement.
- Flexible work schedules.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 12, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
