[Hiring] Customer Support Consultant @Valsoft Corporation
Mar 22, 2025 - Valsoft Corporation is hiring a remote Customer Support Consultant. 💸 Salary: unspecified. 📍Location: Europe.
Role Description
We are looking for a Technical Support Specialist to join our team and provide high-quality technical solutions to our customers. This role requires a proactive approach to problem-solving, excellent communication skills, and strong technical abilities to work effectively in a dynamic and cross-functional environment.
- Level 1 Incident Resolution: Identify, analyze, and efficiently resolve technical issues.
- Escalate incidents when necessary, following established procedures.
- Ticket Management & Technical Support: Use tools such as Zoho Desk, Jira, or similar platforms to log and manage support requests.
- Ensure proper prioritization and follow-up of incidents.
- Documentation & Knowledge Management: Create and maintain clear and precise technical documentation.
- Contribute to building knowledge bases for both technical and non-technical users.
- Work closely with internal teams such as Development, QA, and Product to resolve complex technical issues.
Qualifications
- Experience in Level 1 Incident Resolution: Proven experience in identifying, analyzing, and solving technical issues.
- Ability to escalate incidents when necessary.
- Familiarity with Technical Support Systems and Ticket Management: Experience using tools such as Zoho Desk, Zendesk, Jira, or similar platforms.
- Basic to Intermediate IT Knowledge: Operating systems (Windows, macOS, Linux), Networking (TCP/IP, DNS, VPN), Databases (basic SQL queries or similar), Web applications.
- Documentation & Knowledge Management: Ability to document solutions in a knowledge base.
- Clear and structured writing for technical and non-technical users.
- Cross-Department Collaboration: Experience working with internal teams (Development, QA, Product) to resolve issues.
Requirements
- Excellent Communication Skills: Ability to interact with customers and internal users professionally, clearly, and empathetically.
- Problem-Solving: Analytical and solution-oriented mindset.
- Ability to manage multiple issues simultaneously.
- Teamwork: Strong collaboration skills with other technicians and departments.
- Adaptability to work in a multifunctional environment.
- Time Management & Organization: Ability to prioritize tasks and meet deadlines.
- Empathy & Customer Orientation: Understanding customer needs and delivering fast, effective solutions.
- Required Languages: Native or advanced Spanish. Advanced English and German languages mandatory.
- Learning Ability: Willingness to acquire knowledge of new systems and technologies related to the company’s software.
- Previous Experience: 1-2 years of experience in a similar technical support role.
- Availability: Flexible schedule in case urgent issues need to be addressed outside regular working hours.
Company Description
Valsoft was founded in 2015 in Montreal, Canada. Our focus is to acquire and grow vertical market software businesses that provide mission-critical solutions in their respective niche markets. So far, we have acquired over 100+ businesses, and we have over 3,000 employees across 20+ countries. In 2023, Valsoft was named as one of the Best Workplaces in the Financial Services Industry by Great Place to Work®.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
