Back to Remote jobs >
Customer Service
Customer Support Associate
@Prezi
[Hiring] Customer Support Associate @Prezi
Mar 26, 2025 - Prezi is hiring a remote Customer Support Associate. đź’¸ Salary: unspecified. đź“ŤLocation: Europe, USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing top-tier support that enables our users to create visually stunning presentations. This role covers 8-hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets.
- Be the trusted point of contact for users via all available support channels for technical, payment, and product support.
- Become a Prezi expert, offering advice and troubleshooting that helps create engaged customers and drive our growth.
- Be a cross-functional stakeholder and representative, responsible for escalating customer issues, from bugs to product-related, in a timely manner.
- Collaborate with Engineering, Product, and other teams to resolve technical challenges efficiently.
- Participate in continually improving our knowledge base.
- Find potential upsell opportunities and help generate leads from customer support interactions.
- Identify opportunities where we can improve the customer experience.
Qualifications
- 2+ years in customer service or a fast-paced support environment in a variety of support channels.
- Fluent in English (additional languages a plus).
- Strong troubleshooting and problem-solving skills, able to discuss and understand details and use critical thinking to resolve issues with both technical and non-technical audiences.
- Tech-savvy with experience in Windows, Mac, Google Suite.
- Ability to work independently and in a team, with flexibility in shift patterns.
- Excellent time management skills, and ability to prioritize workload efficiently to meet team goals, KPIs, and SLAs.
- Experience with Zendesk, Jira, Confluence, subscription management tools, as well as AI tools is a plus.
Benefits
- A fully remote-first environment with teammates in 15+ countries.
- Flexible time off for work-life balance.
- A culture where you can be yourself.
- Wellness benefits like gym perk, mental health support, and sabbatical leave.
- Stock options so you can grow with us.
- Remote perks to support your home work environment.
Similar Remote Jobs
More jobs at Prezi
More Customer Service jobs
-
Customer Service unspecified JapanMar 30, 2025
-
Customer Service unspecified USAMar 30, 2025
-
Customer Service $18 - $23 per hour USAMar 30, 2025
More jobs in Europe
-
All others competitive salary & stock options Europe, APACMar 30, 2025 -
Software Development unspecified EuropeMar 30, 2025
-
Software Development unspecified EuropeMar 30, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,750 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe, USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Europe, USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe, USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
