[Hiring] Customer Support Manager @Prezi
Mar 26, 2025 - Prezi is hiring a remote Customer Support Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Europe.
Role Description
We’re looking for a Customer Support Manager who’s passionate about people, problem-solving, and building an exceptional customer experience. In this role, you’ll lead a team of support specialists, championing their growth while ensuring customers receive top-tier support. You’ll collaborate across teams, using customer insights to shape our service strategy and keep our team aligned with company goals.
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Lead and Grow an Amazing Support Team
- Manage and coach small diverse high performing team
- Foster a positive, collaborative culture that reflects Prezi’s values.
- Host regular check-ins, deliver feedback, and support career growth.
- Manage team schedules and shift rotations, ensuring smooth operations.
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Champion a Great Customer Experience
- Ensure outstanding service across all support channels (tickets, chat, phone).
- Serve as the "Voice of the Customer" in key meetings and initiatives.
- Analyze customer feedback to spot trends and implement improvements.
- Identify ways to enhance workflows and explore new tools (including AI) to streamline processes.
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Collaborate and Drive Improvements
- Partner with Product, Operations, and other teams to align goals and enhance support services.
- Contribute to projects that improve support tools and service capabilities.
- Share insights and data-driven recommendations to improve customer outcomes.
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Track and Optimize Team Performance
- Monitor key performance metrics and use insights to refine strategies.
- Identify and address inefficiencies, driving continuous improvement.
Qualifications
- 3+ years of customer support experience (SaaS/tech industry preferred).
- 2+ years in people management with a focus on coaching and team growth.
- Excellent communication and collaboration skills.
- Strong analytical skills and experience with support tools like Zendesk.
- Passion for customer-centric service and staying up-to-date with the latest trends, including AI innovations.
Requirements
- Experience managing remote or global teams (nice to have).
- A proven ability to navigate change and drive innovation (nice to have).
Benefits
- A fully remote-first environment with teammates in 15+ countries.
- Flexible time off for work-life balance.
- Wellness benefits like gym perk, mental health support, and sabbatical leave.
- Stock options so you can grow with us.
- Remote perks to support your home work environment.
Ready to Make an Impact?
If you’re excited about leading a high-performing customer support team and driving meaningful change, we’d love to hear from you. Apply with your resume and a brief cover letter explaining why you’re the perfect fit!
Prezi is an equal opportunity employer—we celebrate diversity and are committed to building an inclusive workplace.
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| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
