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Customer Service
Customer Success Specialist
@SupportYourApp
[Hiring] Customer Success Specialist @SupportYourApp
Mar 20, 2025 - SupportYourApp is hiring a remote Customer Success Specialist. đź’¸ Salary: compensation in usd with good bonuses. đź“ŤLocation: Malaysia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing exceptional customer support and engagement in a multicultural and multilingual environment.
- Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
- Assist and onboard new customers
- Develop digital marketing strategies
- Provide weekly, bi-monthly, or monthly strategic guidance to customers
- Ensure smooth customer engagement through proactive outreach
- Offer best practices on product usage and marketing strategies
- Keep customers updated on product releases and new features
- Identify and escalate issues to the appropriate teams
Qualifications
- Fluent in Chinese and English (C1/Advanced level, both)
- At least 1–2 years of experience in customer success-related roles
- Strong digital marketing knowledge
- Experience in e-commerce, SaaS, project management, or marketing
- Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
- Fixed schedule: Monday–Friday, 4 PM–12 AM, Malaysia time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Company Description
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
- Founded in 2010
- Industry leader in premium outsourced customer support
- Global presence with 8 hubs around the world
- Welcomes people with various backgrounds and experiences
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| đź“Ť | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
compensation in usd with good bonuses
|
Remote
Location
Malaysia
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
