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Customer Success Representative @Think Academy US

[Hiring] Customer Success Representative @Think Academy US

Feb 28, 2025 - Think Academy US is hiring a remote Customer Success Representative. 💸 Salary: $18-$20/hr. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Think Academy U.S. is seeking an enthusiastic Customer Success Representative to provide amazing customer experiences by supporting and consulting our potential and current parent-clients. As part of our Customer Success team, you will have the opportunity to build scalable systems and processes for a great customer journey.

  • Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
  • Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
  • Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
  • Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

Qualifications

  • Previous customer service or customer facing related experience is highly desired.
  • Passion for learning and excitement to grow by tackling challenges head-on within a team.
  • Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs.
  • Comfortable working in a remote, fast-paced, and dynamic environment.
  • Quick and clear in communication, with a knack for timely responses.
  • Fluency in Mandarin (speaking, reading, and writing) is essential.

Requirements

  • Work Hours: 8:30am - 5:30pm (Pacific Time)

Benefits

  • Flexible Remote Work: Work from anywhere that suits you best!
  • Performance-Based Commission: Rewarding hard work with extra earnings.
  • Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
  • Pay: $18-$20/hr
Before You Apply
📍 Be aware of the location restriction for this remote position: USA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Success Representative @Think Academy US
Customer Service
Salary 💸 $18-$20/hr
Remote Location
USA
Job Type full-time
Posted Feb 28, 2025
Apply for this position Unlock 52,696 Remote Jobs
📍 Be aware of the location restriction for this remote position: USA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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