Customer Success Representative @Think Academy US

[Hiring] Customer Success Representative @Think Academy US

Feb 28, 2025 - Think Academy US is hiring a remote Customer Success Representative. 💸 Salary: $18-$20/hr. 📍Location: USA.

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Role Description

Think Academy U.S. is seeking an enthusiastic Customer Success Representative to provide amazing customer experiences by supporting and consulting our potential and current parent-clients. As part of our Customer Success team, you will have the opportunity to build scalable systems and processes for a great customer journey.

Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

Qualifications

Previous customer service or customer facing related experience is highly desired.
Passion for learning and excitement to grow by tackling challenges head-on within a team.
Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs.
Comfortable working in a remote, fast-paced, and dynamic environment.
Quick and clear in communication, with a knack for timely responses.
Fluency in Mandarin (speaking, reading, and writing) is essential.

Requirements

Work Hours: 8:30am - 5:30pm (Pacific Time)

Benefits

Flexible Remote Work: Work from anywhere that suits you best!
Performance-Based Commission: Rewarding hard work with extra earnings.
Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
Pay: $18-$20/hr

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Customer Success Representative @Think Academy US

Customer Service

Salary 💸 $18-$20/hr	Remote Location USA
Job Type full-time	Posted Feb 28, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Customer Success Representative @Think Academy US

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