Back to Remote jobs >
Customer Service
Customer Success Representative
@Think Academy US
[Hiring] Customer Success Representative @Think Academy US
Feb 28, 2025 - Think Academy US is hiring a remote Customer Success Representative. 💸 Salary: $18-$20/hr. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Think Academy U.S. is seeking an enthusiastic Customer Success Representative to provide amazing customer experiences by supporting and consulting our potential and current parent-clients. As part of our Customer Success team, you will have the opportunity to build scalable systems and processes for a great customer journey.
- Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
- Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
- Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
- Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.
Qualifications
- Previous customer service or customer facing related experience is highly desired.
- Passion for learning and excitement to grow by tackling challenges head-on within a team.
- Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs.
- Comfortable working in a remote, fast-paced, and dynamic environment.
- Quick and clear in communication, with a knack for timely responses.
- Fluency in Mandarin (speaking, reading, and writing) is essential.
Requirements
- Work Hours: 8:30am - 5:30pm (Pacific Time)
Benefits
- Flexible Remote Work: Work from anywhere that suits you best!
- Performance-Based Commission: Rewarding hard work with extra earnings.
- Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
- Pay: $18-$20/hr
Similar Remote Jobs
More jobs at Think Academy US
-
All others $30-$40/hr USAMar 15, 2025
-
All others $30-$40/hr USAMar 15, 2025
-
Customer Service $18-$20/hr USAMar 01, 2025
More Customer Service jobs
-
Customer Service $15.50-16.25 per hour USAMar 17, 2025
-
Customer Service unspecified GreeceMar 17, 2025
-
Customer Service great salary EuropeMar 17, 2025
More jobs in USA
-
Marketing $90,000 - $110,000 annually + bonus eligibility USAMar 17, 2025
-
Customer Service $15.50-16.25 per hour USAMar 17, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 52,696 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$18-$20/hr
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
