[Hiring] Customer Success Manager @Creatoriq
Apr 04, 2025 - Creatoriq is hiring a remote Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
As a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services.
- Act as the primary post-onboarding strategic partner for a portfolio of Mid-Market customers.
- Guide customers through milestone-based success planning—focusing on activation, adoption, and measurable outcomes tied to their business goals.
- Drive platform adoption by helping customers leverage CreatorIQ’s self-service tools, workflows, and reporting capabilities.
- Lead business reviews, check-ins, and platform optimization sessions, reinforcing program value and identifying risks or gaps.
- Share scalable best practices and use-case recommendations drawn from industry and peer benchmarks.
- Monitor customer health, platform engagement, and satisfaction metrics to inform a proactive engagement strategy.
- Partner with Implementation and Services teams to ensure customers are properly trained and enabled.
- Collaborate with Product Support to resolve technical questions, ensuring a consistent customer experience without taking on tactical support responsibilities.
- Work closely with the Renewal Manager to support the contract renewal process and ensure retention goals are met.
- Provide input to internal teams (Product, Marketing, Sales) based on customer feedback, feature requests, and recurring themes.
Qualifications
- Passionate about influencer marketing, creator content and social media measurement.
- 2+ years of experience in a customer-facing role managing the customer lifecycle within a technology platform, agency, or media/brand environment.
- Strong communicator with the ability to clearly articulate value to marketers and decision-makers.
- Strategic mindset with the ability to guide customers through change management and program growth using scalable frameworks.
- Comfortable working across multiple accounts, balancing long-term planning with day-to-day customer needs.
- Data-literate—capable of interpreting data to guide recommendations and customer engagement strategy.
- Skilled in collaboration with internal teams including Support, Implementation, Product, and Sales.
- Passionate about helping customers succeed, with a focus on retention, advocacy, and measurable outcomes.
- Familiar with influencer marketing and social media platforms (preferred but not required).
- Proficient in Salesforce, GSuite, Zoom, Slack; experience with Notion, JIRA, or Zendesk is a plus.
Benefits
We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.
Company Description
CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement.
- Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems.
- CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
