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Customer Success Manager @Exely

[Hiring] Customer Success Manager @Exely

Apr 03, 2025 - Exely is hiring a remote Customer Success Manager. 💸 Salary: competitive salary based on experience; commissions based on kpi. 📍Location: Malaysia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Customer Success Manager, you will:

  • Be the primary contact for local clients in Malaysia, addressing any queries or issues early on;
  • Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly;
  • Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients;
  • Work alongside internal teams to fix client problems promptly and ensure their experience is smooth;
  • Work with the current customer base proactively to boost direct online sales;
  • Keep focus on revenue strategy and help partners in achieving high results;
  • Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners;
  • Work in a global team and have a good opportunity to exchange experience and implement the best practices in life;
  • Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices;
  • Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.

Qualifications

  • At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
  • Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
  • Knowledge of revenue structure of hoteliers would be a great advantage;
  • Strong communication skills, both written and verbal Thai and English;
  • Very proactive, able to build strong relationships with clients;
  • Strong analytical skills;
  • Comfortable with CRM and computer software (Excel, Power BI);
  • Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

Requirements

  • Based in Johor Bahru, Malaysia;
  • Able to go on business trips at least once per quarter;

Benefits

  • Competitive salary based on your experience;
  • Commissions based on KPI;
  • It's a remote full-time job with working hours 09AM-6PM (timezone where you are located in);
  • Laptop, headset and mobile phone for work;
  • Health insurance after probation;
  • You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
  • The start-up environment is fast-paced and constantly growing, with full support from our established international team;
  • The company covers business trips around Malaysia;
  • English Speaking Club with colleagues from around the world;
  • Online&Offline camps, workshops and gatherings;
  • Network with colleagues from all over the world (Random Coffee Program).

Company Description

Exely is an IT company that provides SaaS solutions for the hospitality industry. Our major goal is to boost the revenue of hotels by providing solutions to increase direct sales (through the website of hotels) and saving costs on the operational part.

  • Exely works globally, in APAC and EMEA regions, covering 3500+ clients from 56 countries.
  • Our team works in 14 countries, we have 3 offices, in Tashkent, Tbilisi and Bali.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Malaysia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Success Manager @Exely
Customer Service
Salary 💸 competitive salary based on experience; commissions based on kpi
Remote Location
Malaysia
Job Type full-time
Posted Apr 03, 2025
Apply for this position Unlock 55,377 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Malaysia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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