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Customer Service
Customer Support Specialist
@Exely
[Hiring] Customer Support Specialist @Exely
Mar 12, 2025 - Exely is hiring a remote Customer Support Specialist. 💸 Salary: competitive salary based on experience. 📍Location: Azerbaijan.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
In the role of Customer Support Specialist, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes:
- Providing prompt responses and resolutions to their queries
- Handling feedback
- Collaborating with other departments, including the technical support team
Fluency in Turkish is required, and you should also be able to communicate in English when needed.
As a Customer Support Specialist, you will:
- Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
- Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
- Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
- Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues
Qualifications
- Based in Baku, Azerbaijan
- Minimum of one year in customer service, preferably within an IT company or call center
- Proficient in Turkish as a native language, and advanced level of English
- Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
- Excellent communication skills and willingness to work in a team
- Analytical mindset with the ability to make data-driven decisions
- Skills for solving work tasks and optimizing processes
- Results-oriented approach and ability to work in a dynamic environment
- Proficient in using CRM and computer software
- Knowledge of ticket and helpdesk systems would be advantageous
Benefits
- Competitive salary based on experience
- Fully remote work with possibility to go on business trips
- Bonuses based on your KPI after 03 months of probation
- Health insurance, and necessary work equipment (laptop and headset) provided after the probation period
- Start-up environment fast-paced and constantly growing, with full support from our established international team
- You will have a dedicated manager, with onboarding and constant support
- English Speaking Club with native teachers and colleagues from all over the world
- Online & Offline camps, workshops and gatherings
- Network with international colleagues through Random Coffee Program
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| 📍 | Be aware of the location restriction for this remote position: Azerbaijan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary based on experience
|
Remote
Location
Azerbaijan
|
|
Job Type
full-time
|
Posted
Mar 12, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Azerbaijan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
