Customer Success Manager @Procedureflow

[Hiring] Customer Success Manager @Procedureflow

Apr 01, 2025 - Procedureflow is hiring a remote Customer Success Manager. 💸 Salary: competitive salary. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Success Manager is critical in ensuring customers realize maximum value from our solution and ultimately reducing churn.

Build, manage, and nurture long-term strategic relationships with customers.
Manage the implementation & execution of customer contracts.
Drive strong product adoption and identify new growth opportunities.
Accountable for assigned customer accounts across SMB, Commercial & Major segments.
Establish a cadence with each customer and track/report on wins, escalations, and feature requests.
Become a trusted advisor by deeply understanding customer objectives.
Help customers define, measure, and demonstrate value (ROI).
Drive alignment with Renewals & Expansion and Sales teams.
Define and optimize the customer journey and standardize Customer Success Plan templates.
Provide superior service and support to ensure customer success and renewals.
Troubleshoot issues and escalate as needed to exceed customer expectations.
Identify opportunities for continuous improvement and growth in accounts.
Inspire clients to think strategically about how our platform can support their business needs.
Develop relationships to collect success stories, referrals, and customer speaking engagements.
Collaborate with internal teams in Sales, Marketing, Product, Engineering, and Finance.

Qualifications

Ability to create, influence, and drive strategic action plans internally and externally.
Strong collaborator with extensive experience in customer relationship building & stakeholder management.
Goal-oriented with a focus on achieving customers’ and business targets.
Proactive with project management skills to achieve milestones.
Positive attitude with a professional approach.
Proven experience in customer success, customer experience, or contact center operations.
University degree or relevant work experience in Customer Success or SaaS roles.
Excellent communication skills (written, verbal, and customer-facing).

Requirements

Safe, comfortable, and ergonomic workspace for remote work.
Reliable internet connection capable of participating in video calls.
Must be a Canadian citizen or a permanent resident of Canada with a valid Canadian work permit.

Benefits

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Success Manager @Procedureflow

Customer Service

Salary 💸 competitive salary	Remote Location Canada
Job Type full-time	Posted Apr 01, 2025

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.