[Hiring] Customer Success Manager @Pathmonk
Mar 30, 2025 - Pathmonk is hiring a remote Customer Success Manager. 💸 Salary: 40,000€ per year + bonus. 📍Location: Germany.
Role Description
We are looking for a Customer Success Manager to join our sales team. The ideal candidate is passionate about providing an exceptional customer experience: Creative, resourceful, detail-oriented, and well-organized. A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.
- Establish a trusted relationship with Pathmonk’s clients
- Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues
- Engage 1:1 with customers during launch and with targeted customers to ensure adoption and mature use of Pathmonk
- Provide fast, accurate and personalized communication to Pathmonk users through: email, zoom calls and live chat
- Maintain our knowledge base to improve the accuracy of the support we provide to customers
- Drive and lead the renewals process in collaboration with the sales team to preserve and enhance customer contracts and relationships
- Partner with cross-functional team members to translate business needs and product requirements into new solutions for customers
- Help drive customer references and case studies
Qualifications
- 2+ years relevant experience in customer success & support
- Strong interpersonal skills quickly building customer relationships. Enjoy teaching customers at all levels of technical proficiency
- Great communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers
- Solid understanding of SaaS applications
- Creative problem solving under pressure when working through customer issues
- Consistent track record of achieving personal and team goals
Requirements
- SaaS customer success, account management or sales organization experience a benefit
- Proven track record of highly-professional customer service in a dynamic, start-up environment
Benefits
- 25 days of paid vacation per year
- High quality equipments
- Team Meetup Events (trips, activities, etc)
- Free Gym (we pay for the gym or sport activity of your choice)
- Individual learning & development plans to support you in your role & career
- Remote work
The salary for this role is 40.000€ per year + Bonus
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| 📍 | Be aware of the location restriction for this remote position: Germany |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
40,000€ per year + bonus
|
Remote
Location
Germany
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Germany |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
