Customer Success Manager @Fullsteam Personnel, LLC

[Hiring] Customer Success Manager @Fullsteam Personnel, LLC

Mar 27, 2025 - Fullsteam Personnel, LLC is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

As a Customer Success Specialist, you will have the opportunity to make a meaningful impact by ensuring our clients achieve their goals and thrive in their practice operations.

Regularly reach out to clients as part of our Customer Success Program to build strong, long-term relationships.
Proactively identify and resolve dental client issues, ensuring their concerns are addressed swiftly and effectively.
Conduct regular check-ins to help clients envision and achieve their desired outcomes using our dental software solutions.
Work closely with sales, support, and development teams to ensure seamless onboarding, training, and ongoing support for clients.
Serve as the client’s advocate by communicating their needs and feedback to the internal team.
Develop and deliver engaging educational materials, such as guides, tutorials, videos, webinars, and FAQs, to help clients maximize the value of the software.
Create and distribute product release announcements that inform clients of the latest features and functionalities, emphasizing their benefits and use cases.
Revise and enhance email templates for effective client engagement.
Make high alert or hot fix announcements to clients regarding the products.
Collaborate with the marketing team to ensure consistent messaging across all client communications.
Track and analyze client success metrics to identify trends, measure satisfaction, and refine strategies.
Report on client feedback, success stories, and challenges to inform continuous improvement efforts.
Determine any reasons for customer churn and coordinate prevention plan for the same.
Continuously expand your knowledge of Practice-Web and ThriveCloud software to become a trusted subject matter expert for our clients and internal teams.
Serve as a key resource for the sales, support, and development teams by providing insights, feedback, and solutions based on your deep understanding of the software and client needs.
Stay updated on industry trends to identify and communicate new opportunities for client success.

Qualifications

Proven experience in a Customer Success role with a SaaS (Software as a Service) company, with a track record of driving client engagement and satisfaction.
Strong content creation skills, including experience in developing digital materials like guides, videos, and presentations.
Excellent interpersonal and communication skills, both written and verbal, with a customer-first mindset.
Exceptional organizational and time management skills to handle multiple client interactions and projects simultaneously.
Familiarity with the healthcare or dental industry is a plus but not required.
Technical proficiency and the ability to learn and communicate the features and benefits of complex software solutions.
Understanding of client lifecycle management and success metrics in SaaS.
Bachelor’s degree in business, marketing, communications, or a related field is preferred.
Self-starter with the ability to work independently and collaboratively in a remote work environment.
Strong problem-solving abilities and a proactive approach to identifying and addressing client needs.
High attention to detail and commitment to delivering exceptional client experiences.

Company Description

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences.

Dynamic and growing team of over 1,900 employees.
Committed to driving innovation and delivering best-in-class software and payment solutions.
Focused on empowering small and medium-sized businesses across numerous industries.
Headquartered in Auburn, AL.
Rapidly growing, dynamic, and exciting private equity-backed software and payments company.
Formed in 2018 by a core group of talented payments and software experts.
Quickly expanding operations through the acquisition of strategic portfolio companies.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Customer Success Manager @Fullsteam Personnel, LLC

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 27, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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