[Hiring] Customer Success Manager @Tracegains
Mar 26, 2025 - Tracegains is hiring a remote Customer Success Manager. 💸 Salary: $70,000 - $100,000, based on qualifications and experience (plus additional targeted bonus). 📍Location: USA.
Role Description
The Customer Success Manager (CSM) will work directly with TraceGains customers to ensure they are successfully onboarded, implemented, and retained. This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs, leveraging product knowledge and an in-depth understanding of each customer’s business environment (organization, people, goals, and assets). Internally, the Customer Success Manager works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer.
- Onboard customers and drive the initial implementation and integration while effectively managing customer expectations
- Drive adoption of the TraceGains product within the customer base
- Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including R&D, Sales, Marketing, and Finance
- Develop methods of account management that allow for continuous improvement in customer satisfaction and retention rates
- Build strong customer relationships from the user level to the executive sponsor
- Assist in identifying opportunities for revenue growth
- Collaborate with our Finance department to manage the renewal process
- Act as an escalation point for customer issues
- Be a TraceGains product expert and assist Revenue team members during the sales process, by bringing real world examples of how existing customers have used TraceGains
Qualifications
- B.S. or B.A degree
- 3 to 5 years’ experience in a client facing role
- Previous experience consulting, and/or customer service/support skills
- Strong oral, written, and presentation skills
- Prior experience as a Customer Success Manager and/or onboarding/implementing customers in a SaaS company is a huge plus
- Experience in the Food and Beverage industry and/or Supply Chain experience is a plus
- Ability to be a positive team player, willing to grow and change
- Occasional travel is required for department meetings, all company events, in-person seminars/networking events, etc.
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit screening, where applicable and in accordance with federal and local regulations
Requirements
- Accepting applications until 4/18/2025
Benefits
- Health, dental, vision, life insurance, AD&D, STD, and LTD coverage, supplemental (accident, hospital & indemnity, and hospital) coverage, paid parental leave, pet insurance, identity theft, and more!
- Fully remote work environment.
- Flexible paid time off available on your date of hire
- A 401(k) plan and company match for saving for your future
- Company Paid Volunteer Days
- Advancement opportunities and promoting from within
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$70,000 - $100,000, based on qualifications and experience (plus additional targeted bonus)
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
