Back to Remote jobs >
Customer Service
Implementation Specialist
@Tracegains
[Hiring] Implementation Specialist @Tracegains
Mar 26, 2025 - Tracegains is hiring a remote Implementation Specialist. 💸 Salary: $59k - $75k, based on qualifications and experience (plus additional targeted bonus). 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As the Implementation Specialist, you will be responsible for configuring and implementing new customer accounts within the TraceGains software. You are cognizant of customer accounts and actively identify updates to implement to ensure functionality per customer requirements and satisfaction. You will engage in collaboration with other departments including R&D, QA teams, and customer success. You are the translator of technical terminology to everyday end user language for customers and success managers during meetings.
- Configure new customer accounts within TraceGains software and improve upon existing accounts to ensure successful implementation of customer base
- Gather technical requirements based on customer business processes and ensure project requirements are executed
- Troubleshoot and resolve technical problems
- Manage and upload large sets of customer data in a live production environment
- Collaborate with R&D and QA teams to design enhancements for product modules
- Work in concert with customer success managers to manage customer accounts throughout the entire implementation life cycle to include initial data importation, project implementation, business analysis, and ongoing support
- Deliver on expectations and goals, due dates and deliverables, to ensure timely completion of projects
- Provide additional support to customers on the use of TraceGains software to enhance customer knowledge base
- Demonstrate strategic thinking and effective communication by translating technical terminology to everyday end user language for all learners
- Assist in improving internal procedures and developing new processes to increase efficiencies and overall customer satisfaction levels
- Execute effective time management skills and efficient output evidenced by meeting fixed deadlines
- Successful completion of a background screening process including, but not limited to, criminal search, OFAC, SS Verification, as well as credit screening, where applicable and in accordance with federal and local regulations
- Other duties as assigned
Qualifications
- Bachelor’s degree in Information Systems, Business Administration or related field
- 1-3 years’ experience in system configuration, vendor management, and data analysis
- SQL programming and SQL Server or Relational Database experience is preferred
- Experience with and remaining abreast to industry and job-related software, such as APIs, Single sign-on (SSO), and Power BI is preferred
- Highly proficient in Excel and Microsoft Office suite
- Demonstrate strong problem solving and troubleshooting ability
- Excellent oral and written communication skills
- Proven ability to present information effectively to all levels
- High level of professionalism and a focus on customer satisfaction
- Ability to adapt quickly to new technologies and processes
- Proficiency using standard software applications
- Highly motivated, flexible, and self-sufficient
- Outstanding organizational skills
- Food and Beverage and Supplements industry experience a plus, but not required
- Ability to be a positive team player, willing to grow and change
Requirements
- Accepting applications until 4/18/2025
Benefits
- Health, dental, vision, life insurance, AD&D, STD, and LTD coverage, supplemental (accident, hospital & indemnity, and hospital) coverage, paid parental leave, pet insurance, identity theft, and more!
- Fully remote work environment.
- Flexible paid time off available on your date of hire
- A 401(k) plan and company match for saving for your future
- Company Paid Volunteer Days
- Advancement opportunities and promoting from within
Similar Remote Jobs
More jobs at Tracegains
-
Customer Service $70,000 - $100,000, based on qualifications and experience (plus additional targeted bonus) USAMar 26, 2025
More Customer Service jobs
-
Customer Service unspecified USAMar 30, 2025 -
Call Center Senior Quality Analyst • GD Information Technology, Inc. GD Information Technology, Inc.Customer Service $68,000 - $92,000 USAMar 30, 2025
-
Customer Service unspecified USAMar 30, 2025
More jobs in USA
-
Sales / Business $52,000 - $83,200 usd USAMar 30, 2025
-
Software Development $100,000 - $110,000 USAMar 30, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,587 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$59k - $75k, based on qualifications and experience (plus additional targeted bonus)
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
