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Customer Service
Customer Success Manager
@Eventmobi
[Hiring] Customer Success Manager @Eventmobi
Mar 21, 2025 - Eventmobi is hiring a remote Customer Success Manager. đź’¸ Salary: up to 100k eur ote. đź“ŤLocation: Europe.
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Role Description
This role involves managing customer relationships and driving product adoption as a Customer Success Manager (CSM) at EventMobi.
- Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
- Be the first point of contact for customers when they need help
- Responsible for initial onboarding, strategy conversations, and building ongoing relationships with key customers
- Drive product adoption and achieve the highest level of customer success through proactive engagement and support
- Build long-term relationships with 60+ accounts through regular onboarding calls, training, account-level debriefs, product demos & check-in calls
- Prospect for growth opportunities within the existing client base
- Stay on top of active events and manage projects from conception to post-event
- Follow the AM Daily Dashboard workflow provided in the CRM
- Maintain a clean and up-to-date pipeline forecast to be reviewed weekly with your manager
- Actively participate and contribute to team meetings, Slack discussions & 1:1s
- Leverage a mix of communication methods to proactively engage and grow accounts
Qualifications
- 2 - 3 years experience in B2B Sales, Customer Success or Event Management (SaaS preferred)
- Experience working with event technology, including registration, event app, badges, AV solutions, virtual events
- Prior experience providing in-person support or on-site services is a plus
- A track record of achieving and/or exceeding targets through upsell and growth
- Unbeatable listening skills
- Extensively worked within CRM such as HubSpot or Salesforce
- Obtained a Bachelor's degree or equivalent
Requirements
- An outstanding communicator
- Adaptable to change
- Organized & proactive
- Solution-oriented
- Thinking out of the box
Benefits
- Total Compensation: Up to 50k EUR base (depending on experience) / 100k EUR OTE
- Time-Off: 25 vacation days + Sick Days + 3-summer days + your birthday is a holiday
- Tools: Top of the line hardware and the best collaboration software for remote work
- The Best Coworkers Ever: Positive impact from co-workers on everyday happiness
Remote Workspace Requirements
- A safe, comfortable, and ergonomic workspace
- A reliable internet connection capable of participating in video calls, with at least 30 mbps download speed
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| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
up to 100k eur ote
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
