[Hiring] Customer Success & Implementation Specialist @TRAILD PTY LTD
Mar 29, 2025 - TRAILD PTY LTD is hiring a remote Customer Success & Implementation Specialist. 💸 Salary: unspecified. 📍Location: South Africa.
Role Description
We are looking for a Customer Success & Implementation Specialist to join our talented and dynamic team. In this role, you will be responsible for working closely with our clients to understand their business requirements, configure the software to meet their needs, and support them throughout the implementation and onboarding process.
- Effectively manage the onboarding and implementation of new clients.
- Provide user training, ongoing support, and troubleshooting to ensure the software is working correctly and meeting the client needs.
- Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
Qualifications
- 3-5 years of experience in a Software implementation and customer success role
- Ability to problem solve and be resourceful
- Experience with ERP or accounting systems (e.g., SYSPRO, Acumatica, Epicor) is a plus
- Prior experience thriving in a fast-paced startup/scale-up environment
- Exceptional people and communication skills
- Intrapreneurship and proactiveness
- Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
Benefits
- Flexibility: We offer a range of remote, hybrid, and flexible working options.
- Global team: We are growing across APAC, AMER, and EMEA and have team members all across the world.
- Our team genuinely loves working at TRAILD: We scored a 78 on our 2025 eNPS survey.
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| 📍 | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
South Africa
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
