[Hiring] Customer Success Engineer @Jumio
Jan 30, 2025 - Jumio is hiring a remote Customer Success Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: Malaysia.
Role Description
As a Customer Success Engineer at Jumio, you will play a crucial role in the Customer Success team, focusing on the customer onboarding process and providing premium support to selected clients, ensuring a seamless integration of our solutions into their systems.
- Lead the customer onboarding process, from the initial introduction call to the successful integration of our solutions into their systems.
- Provide premium support to the selected clients, offering timely assistance via Slack, quick incident resolution, and rapid bug fixes to ensure a smooth user experience.
- Collaborate with internal teams including support, engineering, production, and QA to manage internal projects and ensure successful delivery of customer solutions.
- Leverage technical knowledge and expertise in web development or mobile development to assist clients with integration requirements and resolve technical issues effectively.
- Exhibit excellent communication and presentation skills to effectively convey technical concepts and solutions to both technical and business audiences.
- Utilize strong problem-solving skills to address customer concerns, troubleshoot issues, and identify solutions that meet their needs.
- Employ solid project management skills to oversee integration projects, track progress, and ensure timely delivery within scope and budget.
Qualifications
- Bachelor's degree in IT or related field preferred. Candidates with equivalent technical experience will also be considered.
- Previous experience in web development or mobile development is highly desirable.
- Programming proficiency in at least two of these languages: JavaScript, Node.js, Kotlin, Java, Objective-C, and Swift for iOS.
- Strong technical background or similar experience in previous roles.
- Excellent Mandarin and English communication skills, both verbal and written.
- Demonstrated problem-solving abilities and attention to detail.
- Proven project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Requirements
- Friendly and supportive
- Adaptable and flexible
- Articulate and persuasive
- High IQ and EQ
- Curious and coachable
- Commercially Aware
- Resilient and tenacious
- Big picture and the detail
Benefits
- IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation
Equal Opportunities
Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.
Company Description
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
- Leading provider of online identity verification, eKYC and AML solutions.
- Global footprint, expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data Privacy
We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice.
If you have any questions or comments, please send an email to privacy@jumio.com.
Similar Remote Jobs
More jobs at Jumio
-
Sales / Business $161,000 to $178,000 plus uncapped commission USAMar 29, 2025
More Customer Service jobs
-
Customer Service $5 per hour Northern America, AsiaApr 13, 2025
-
Customer Service competitive base salary PortugalApr 13, 2025
-
Customer Service monthly salary with bonuses and benefits GreeceApr 13, 2025
More jobs in Malaysia
-
Software Development unspecified UK, Canada, Australia +3 moreApr 13, 2025
-
All others unspecified MalaysiaApr 13, 2025
Kickstart Your Job Search
Unlock 54,540 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Malaysia
|
|
Job Type
full-time
|
Posted
Jan 30, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
