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Customer Service
Customer Service Representative
@JUJUR
[Hiring] Customer Service Representative @JUJUR
Apr 04, 2025 - JUJUR is hiring a remote Customer Service Representative. đź’¸ Salary: competitive salary with performance-based incentives. đź“ŤLocation: Portugal.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Cross-sell and upsell products and associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
Qualifications
- Native / fluent in German (C2) both verbal and written
- Fluent in English (minimum B2 level)
- Previous experience in customer service or sales, preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and cross-selling products or services
- Customer-focused mindset with a commitment to delivering high-quality service
- Proficiency in booking systems or travel management tools will be considered as an advantage
- Strong attention to detail and problem-solving mindset
- Ability to effectively communicate, both written and verbally
- Ability to multitask in fast paced environment
Requirements
- Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h
Benefits
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
- WFH option (except Lisbon or Porto)
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| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive salary with performance-based incentives
|
Remote
Location
Portugal
|
|
Job Type
unspecified
|
Posted
Apr 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
