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Project Management
SPM Portfolio Manager
@Unit4
[Hiring] SPM Portfolio Manager @Unit4
Apr 11, 2025 - Unit4 is hiring a remote SPM Portfolio Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Portugal.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a member of the Services Portfolio Management (SPM) leadership team you will play a strategic role in the definition, creation and positioning of our services portfolio. Our collective goal is to ensure that Customer Success service offerings align with business objectives, drive customer value, and contribute to overall SaaS growth and scalability.
- Collaborate with the Portfolio Director in developing and maintaining a strategic roadmap for services offerings, ensuring alignment with strategic direction.
- Prioritize offerings based on data-driven input around market needs, resource availability, and risk assessment.
- Work with leadership to ensure internal projects contribute to overall SaaS growth, scalability, and efficiency.
- Define and implement portfolio governance frameworks to track portfolio performance.
- Establish and maintain best practices, templates, and tools for portfolio execution.
- Standardize processes across teams to drive consistency in management and tracking.
- Set guidelines for planning and delivery execution to allow tracking against baseline plans.
- Collaborate with cross-functional teams (e.g., Engineering, Customer Success, Sales, Product, Finance) to ensure smooth execution.
- Act as a liaison between executive leadership and project teams, providing visibility into portfolio performance.
- Facilitate regular status reviews, steering committees, and executive updates.
- Oversee portfolio budgets, ensuring cost efficiency and ROI.
- Monitor resource allocation across projects and optimize team capacity.
- Identify and mitigate financial risks related to project execution.
- Proactively identify risks and bottlenecks that could impact project delivery.
- Develop contingency plans and ensure quick resolution of critical issues.
- Ensure compliance with company policies, security, and regulatory requirements.
- Define and track KPIs and success metrics for portfolio performance.
- Use data-driven insights to refine project selection, prioritization, and execution strategies.
- Continuously improve internal project methodologies through retrospectives and feedback loops.
Qualifications
- Proven experience in leading a project/ portfolio management function, with experience in managing multiple parallel streams of work with multiple disparate teams.
- First-hand experience in all disciplines of project tracking and control.
- Experience in driving automation, AI-driven insights, and digital transformation initiatives.
- Relevant experience in project management/ portfolio delivery and SaaS environments is necessary.
- Strong analytical skills with experience in using data to drive decision-making across the LAER model.
- Familiarity with Customer Success platforms (e.g., ServiceNow, Gainsight, Salesforce, Zendesk, or similar tools) and their role in managing customer adoption, expansion, and renewal efforts.
- Knowledge of automation and digital transformation strategies within a Customer Success function is a plus.
Requirements
- Proven experience in portfolio management or a similar role.
- Ability to monitor, track, control and report on overall portfolio status in a proactive data-driven way.
- Focus on budget tracking for the close management and control of internal spend.
- Strong understanding of SaaS business models and processes.
- Excellent risk management and escalation handling skills.
- Ability to work cross-functionally with various teams and departments.
- Experience in customer experience and customer support initiatives.
- Ability to manage external partnerships and collaborations with a varied set of third parties.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and leverage AI for insights.
- Excellent communication and stakeholder management skills.
- Ability to work in a team and lead cross-functional efforts.
- Effective communicator, strong people skills, and comfortable presenting to larger audiences as a senior representative of the Customer Success organisation.
- Strong organizational and time management skills.
Benefits
- 100% Remote work option
- Unlimited paid Holidays
- Sport and integration events
- International work experience
- Opportunity for meeting people from various countries and cultures
- Attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.
- Opportunity to participate in the development of a leading global software firm.
- Freedom and autonomy to be successful.
- Investment in personal and professional growth.
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| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
unspecified
|
Remote
Location
Portugal
|
|
Job Type
full-time
|
Posted
Apr 11, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
