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Customer Service
Customer Service Representative
@Carrie Rikon & Associates
[Hiring] Customer Service Representative @Carrie Rikon & Associates
Mar 28, 2025 - Carrie Rikon & Associates is hiring a remote Customer Service Representative. 💸 Salary: $19 per hour. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs.
- Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs.
- Support members in filing claims, setting up direct deposits, and issuing new vendor cards.
- Update and maintain member demographic information across internal and external systems.
- Capture and advise on plan elections, aiding employees in understanding and utilizing their benefits fully.
- Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members.
- Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries.
- Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution.
- Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries.
- Participate in outreach campaigns, fostering strong relationships with our clients and their employees.
- Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues.
Qualifications
- Exceptional communication skills, with the ability to clearly and empathetically assist callers.
- Basic understanding of employee benefits, insurance terminology, and related products/services.
- Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly.
- Experience with office equipment and technologies (fax, copier, postage machines).
- Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor.
- A team player who thrives in collaborative environments but can also work independently.
Benefits
- Medical, Pharmacy, and Mental Health Benefits
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$19 per hour
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
