Customer Service Representative @Markel Service Inc.

[Hiring] Customer Service Representative @Markel Service Inc.

Mar 27, 2025 - Markel Service Inc. is hiring a remote Customer Service Representative. 💸 Salary: $20 - $23/hour. 📍Location: USA.

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Role Description

As a Sales & Service Representative you will deliver quality service and insurance recommendations to current and prospective Markel customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided and there is no outbound cold calling.

Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer.
Strive for first call resolution in order to provide “best in class” service.
Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include:
- Schedule Adherence
- Quality Assurance
- First Contact Resolution
- Average Talk Time
- Average Handle Time
- Average Speed of Answer

Qualifications

Ability to work in a fast-paced team environment.
Dedicated to providing a positive customer experience.
Communicate clearly and professionally over the phone.
Strong technical background/ability to multi-task in several systems at once.
Willingness to learn new material and systems/applications.
Accountable and reliable.

Requirements

High School Diploma or equivalent; some college is a plus!
Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment).
1 or more years of insurance sales/service experience desired.
Customer Service experience required.
Demonstrated job stability and attendance records.
Remote working experience a plus.
Solid computer, grammar and multi-tasking skills.
Bilingual: Fluent in English/Spanish Required.
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Benefits

Competitive benefit programs that help meet our diverse and changing environment.
Multiple health, dental and vision insurance plan options.
Optional life, disability, and AD&D insurance.
401(k) with employer match contributions.
Employee Stock Purchase Plan.
PTO, corporate holidays and floating holidays.
Parental leave.
Hybrid working schedules of 3 days in the office and 2 days remote.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Customer Service Representative @Markel Service Inc.

Customer Service

Salary 💸 $20 - $23/hour	Remote Location USA
Job Type full-time	Posted Mar 27, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Customer Service Representative @Markel Service Inc.

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