[Hiring] Customer Service Representative @SEEK
Mar 14, 2025 - SEEK is hiring a remote Customer Service Representative. 💸 Salary: unspecified. 📍Location: New Zealand.
Role Description
As a Customer Service Representative at SEEK, you'll be part of a fast-paced and supportive environment where you can make a real difference. You'll work on sophisticated challenges that have a direct impact on people's lives, helping us evolve our business and reach new heights.
As a Customer Service Representative at SEEK, you will be the first point of contact for Hirers and Candidates, providing support through inbound calls, emails, and live chat. Your role is important in ensuring a seamless customer experience by troubleshooting issues, providing information, and resolving inquiries efficiently. Reporting to a Customer Success and Service Manager, you will work closely with Sales, Product, Finance, and IT teams to deliver exceptional service and continuous improvements.
- Resolve customer inquiries at the first point of contact using established first-contact resolution guidelines.
- Provide live chat, inbound and outbound phone support to Australian, New Zealand, and international candidates and hirers.
- Troubleshoot and resolve technical issues related to SEEK’s platform, job postings, and account access.
- Provide Level 1 Finance support, assisting with billing and invoicing queries and escalating as the need arises.
- Accurately record all customer interactions in Salesforce CRM and PureCloud, ensuring compliance and data integrity.
- Supervise and respond to emerging issues, providing feedback to Team Leaders for continuous improvement.
- Stay up to date with SEEK’s products, services, and policies to provide informed customer assistance.
- Support outbound call campaigns, educating customers on new features and products.
- Assist with fraud prevention by identifying and calling out suspicious activity.
- Provide backup support for team members to maintain consistent customer service delivery.
Qualifications
- Strong problem-solving skills, particularly in troubleshooting technical issues and platform functionality.
- Proven experience in customer service or a client-facing role, with a customer-first approach.
- Strong written and verbal communication skills to effectively assist customers across multiple touchpoints.
- Experience using Salesforce CRM (or a similar CRM platform) to track and manage customer interactions.
- Strong time management and prioritisation skills to handle multiple customer needs efficiently.
Requirements
- Experience in a multi-channel customer service environment, including phone, email, and live chat support.
- Knowledge of finance processes, such as invoicing and billing.
- Familiarity with job posting technology, recruitment platforms, or API integrations.
- Experience working with PureCloud or similar customer service software.
- Exposure to fraud detection and prevention processes.
- Experience supporting marketing or branding campaigns through customer interactions.
Benefits
- Annual Performance Bonus Plan
- Support of flexible working, including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave.
- Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners.
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| 📍 | Be aware of the location restriction for this remote position: New Zealand |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
New Zealand
|
|
Job Type
full-time
|
Posted
Mar 14, 2025
|
| 📍 | Be aware of the location restriction for this remote position: New Zealand |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
