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Customer Service
Customer Service Broker
@Ratehub
[Hiring] Customer Service Broker @Ratehub
Mar 31, 2025 - Ratehub is hiring a remote Customer Service Broker. 💸 Salary: unspecified. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for an Experienced Customer Service Broker to join our Insurance team in Alberta (fully remote role). Reporting to the Customer Service Broker Team Lead, the incumbent will have an exciting opportunity to join the fast-growing Insurance brokerage for Ratehub - RH Insurance!
- Provide quality customer service and professional expert advice to clients
- Proactively conduct renewal reviews to ensure customer retention targets are met
- Handle outbound calls to existing clients for renewal review as necessary
- Liaison with insurers, building and maintaining relationships
- Administer, support and complete policy changes within our company partner’s portals and websites
- Review policies and make recommendations as required
- Adhere to the underwriting criteria set out by our broker partners
- Coordinate and follow up on client documents
- Respond to incoming calls and service customer needs
- Give claims advice to clients, report claims, follow up on claims
- Strong ability to multitask, prioritize, and manage time effectively
Qualifications
- Alberta level 1 licence required
- Minimum 2+ years of insurance experience
- Independent, ambitious and competitive
- Thrives in a fast-paced environment
- Positive attitude
- Looking to grow with a rapidly expanding company
Culture Fit
- Members first - we prioritise the interests and needs of our members above all else. We solve member pain points and focus on member satisfaction.
- Growth mindset - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions.
- Better together - we are One team with One common goal. We support each other to achieve great results as One company.
- Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation.
- Measure Learn Iterate Innovate - we focus on getting things done in a data-driven way, which is how we will innovate.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
