[Hiring] Guaranteed Placement Specialist @Cision
Apr 04, 2025 - Cision is hiring a remote Guaranteed Placement Specialist. 💸 Salary: unspecified. 📍Location: India.
Role Description
The Guaranteed Placement Specialist is a vital position responsible for delivering consistently exceptional service and support to Cision’s North America customers, both internally and externally.
- Be an expert and fulfill service for our Guaranteed Placement product offering
- Provide exceptional customer service to internal and external customers via email, phone or chat
- Strive to be the point of resolution whenever possible
- Provide light technical support for customers, often via internal staff such as Customer Content Services support, Online Member Center support, billing support, data change requests, etc.
- Focus on quality standards and timelines to achieve team targets and objectives
- Ability to reprioritize workload in order to ensure service level commitments are met
- Working knowledge of Distribution systems including IRIS, Online Member Center, Netsuite, Salesforce
- Utilize organizational skills to prioritize tasks and enter cases for all customer interactions
- Actively seek out opportunities to improve processes
- Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Sales, Customer Success, Finance, Technology, Product)
- Provide general account maintenance and other tasks as assigned to meet the needs of the business
- Undertake other tasks or projects as requested by management
Company Description
Cision is a global leader in PR, marketing and social media management technology and intelligence, helping brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.
- PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions.
- Cision has offices in 24 countries throughout the Americas, EMEA and APAC.
- Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best.
- Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge.
- Cision was named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
contract
|
Posted
Apr 04, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
