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Customer Service
Client Support Analyst
@CO102 TELUS Health (US) Ltd.
[Hiring] Client Support Analyst @CO102 TELUS Health (US) Ltd.
Apr 04, 2025 - CO102 TELUS Health (US) Ltd. is hiring a remote Client Support Analyst. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Client Support Analyst will provide frontline support for pension plan administration software, conduct root cause analysis, manage service requests, and perform testing while ensuring high-quality service and adherence to SLAs.
- Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software
- Contribute to root cause analysis related to requests for changes to software or internal processes
- Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected
- Document requirements and provide expected results to the different support teams for investigation
- Perform unit testing and validate regression testing results related to software updates
- Use the appropriate tools or software to assign requests to support teams, track or follow up on requests
- Manage assigned tasks effectively to completion in order to meet high level of service
Qualifications
- University degree in computer science, mathematics or any other related discipline
- A minimum of 2 years of relevant experience providing support in a pension administration environment
- Excellent written and oral communication in English
- Flexible and able to work with tight deadlines
- Excellent team spirit
- High level of attention to detail, initiative and organizational skills
- Some travel may be necessary
Benefits
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
