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Customer Service
Customer Service Analyst
@NielsenIQ
[Hiring] Customer Service Analyst @NielsenIQ
Mar 23, 2025 - NielsenIQ is hiring a remote Customer Service Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: Latin America (LATAM).
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
You'll be joining a fantastic international support team of 20 people based in Paris, Algiers, Mexico and Malaysia and accompany mainly our clients based in the North American and Latam Areas but not only. What you will be doing:
- Provide top-notch customer support to our diverse users by handling tickets & live chat.
- Address and resolve customer inquiries, issues, and requests promptly and efficiently.
- Assist users in navigating our platform, explaining features, and resolving technical questions.
- Collaborate with diverse technical teams to escalate and resolve issues while keeping the users updated.
- Propose a workaround for our customers to get the information they need when facing a bug with our platform.
- Assist with user onboarding and verification processes.
Qualifications
- Fluent in English (any other language would be welcome).
- Perfect written and verbal communication skills in English.
- Minimum 2 years’ experience as a successful customer support specialist.
- Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction.
- Strong problem-solving and analytical skills.
- Familiarity with working in a multicultural environment.
- Ability to multitask and work effectively under pressure and tight deadlines.
- Customer-centric & business-oriented mindset.
- Team spirit, autonomous, able to adapt and learn.
- Good use of IT tools, including Excel.
- Knowledge of the e-commerce environment would be a plus.
Benefits
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
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| đź“Ť | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Latin America (LATAM)
|
|
Job Type
full-time
|
Posted
Mar 23, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
