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Customer Service
Customer Service Agent
@SIXT
[Hiring] Customer Service Agent @SIXT
Apr 02, 2025 - SIXT is hiring a remote Customer Service Agent. 💸 Salary: above-average compensation with performance-related bonuses. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Join our international service & sales team as an Italian Speaking Customer Service Agent (m/f/d) and help us provide a premium service to our customers.
- You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices.
- You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem.
- You always have a sympathetic ear, and you advise our customers over the phone and via email.
- You’ll work closely with the other departments of the company to give our customers the best service and to increase customer satisfaction and loyalty.
Qualifications
- You are fluent in Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself.
- You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner.
- You already have some experience in customer service, working in a call center or BPO environment.
- You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable.
- You like to work in international teams and appreciate the exchange with colleagues.
- You are practiced in using MS-Office programs – especially Outlook, Word, and Excel.
Benefits
- Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year.
- Benefit from a hybrid working model with no dress code.
- Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses.
- Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts.
- Participate in training programs designed for your personal growth and development.
- Private health insurance to support your well-being, plus the Coverflex advantage system.
Company Description
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide.
- Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription).
- We give our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide.
- We are present in more than 110 countries at 2,098 rental stations.
- A first-class customer experience and outstanding customer service are our top priorities.
- We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
above-average compensation with performance-related bonuses
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
