[Hiring] Customer Service @Skillsoft
Apr 08, 2025 - Skillsoft is hiring a remote Customer Service. 💸 Salary: unspecified. 📍Location: Europe.
Role Description
We are seeking a dedicated and proactive Customer Service to join our dynamic team for the European Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support, and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction, and help our clients achieve their desired outcomes using our products or services.
- Respond to customer inquiries via phone, email, and chat, ensuring quick and effective resolutions
- Collaborate with internal teams to resolve technical or operational issues for the customer
- Understand customer goals and align our solutions to support their success
- Manage and resolve customer escalations with empathy and efficiency
- Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
- Develop and maintain strong, long-lasting relationships with clients
- Track customer engagement and product usage to identify opportunities for improvement
- Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams
Qualifications
- Bachelor's degree
- Minimum 1 to 2 years of experience in a customer facing role
- Strong communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Proficiency with CRM software and support tools (e.g., Salesforce, Zendesk)
- Ability to manage multiple priorities and meet deadlines
- Analytical mindset with attention to detail
- Ability to read and write in French/Spanish/Dutch language
Requirements
- Eager to develop and enhance customer service skills through hands-on experience and learning opportunities
- Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset
- Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments
- Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions
- Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences
- Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes
Company Description
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 08, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
