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Customer Operations Analyst @COR - Ocean Spray Cranberries, Inc. (OSC-1000)

[Hiring] Customer Operations Analyst @COR - Ocean Spray Cranberries, Inc. (OSC-1000)

Mar 18, 2025 - COR - Ocean Spray Cranberries, Inc. (OSC-1000) is hiring a remote Customer Operations Analyst. đź’¸ Salary: $41,000 - $54,100. đź“ŤLocation: USA.

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Role Description

The Customer Operations Analyst will be responsible for driving business efficiency for our operations.

  • Manage customer relationships, interpreting product requirements, resolving customer-specific issues, and presenting business updates to ensure high quality customer services.
  • Collaborate with cross-functional teams to improve cost effectiveness, support strategic business unit plans, and drive continuous improvement initiatives.
  • Manage carryover and deduction balances and drive standardization across the customer base.

A Day in the Life...

  • Resolve customer order exceptions in the areas of pricing, credit, systems, inventory and transportation, balancing cost and service.
  • Proactively implement improvements across customer base to minimize exceptions in systems, pricing credit, supply chain and transportation, while driving cost savings to the organization.
  • Analyze data from multiple sources and proactively identify areas of opportunities for improved service levels or improved cost to serve and create organizational buy in and execute changes as agreed.
  • Meet periodically with customers and/or brokers to solve issues, present business updates, build relationships and to review metrics.
  • Manage carryover and deduction balance to ensure specific metrics are achieved.
  • Complete tasks and/or projects as assigned.

Qualifications

  • Ability to take initiative
  • Problem solver
  • Collaborative
  • Strong communication skills
  • Detail oriented
  • Ability to multitask
  • MS Office
  • SAP or similar ERP experience preferred
  • Bachelor's or University Degree (Required)
  • At least 1 Year of Experience

Requirements

  • Annual Salary: $41,000 - $54,100

Benefits

  • Complete insurance package on Day-1 that includes a plethora of health and wellness programs
  • Health, Dental and Vision insurance
  • Health savings account
  • Flexible spending account
  • Life and accident insurance
  • Employee assistance program
  • Telehealth services
  • Fertility benefits
  • Transgender benefits
  • 1:1 health coaching and more
  • 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
  • Short-Term Incentive/Performance bonuses
  • Flexible scheduling options
  • Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
  • Holiday pay for 12 holidays
  • Career development and growth opportunities
  • Tuition/Education assistance programs
  • Access to LinkedIn Learning
  • Scholarship programs for children of employees
  • Parental leave
  • Bright Horizons Family Solutions – Back-up care, tutoring, etc.
  • Adoption assistance
  • Bereavement leave
  • Up to $300 fitness reimbursement
  • Up to $300 massage reimbursement
  • Employee appreciation events
  • Employee discounts
  • Charitable giving

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đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Operations Analyst @COR - Ocean Spray Cranberries, Inc. (OSC-1000)
Customer Service
Salary đź’¸ $41,000 - $54,100
Remote Location
USA
Job Type full-time
Posted Mar 18, 2025
Apply for this position Unlock 52,667 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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