[Hiring] Customer Experience Specialist @CleanChoice Energy
Mar 21, 2025 - CleanChoice Energy is hiring a remote Customer Experience Specialist. 💸 Salary: $20/hr. 📍Location: USA.
Role Description
This role involves providing exceptional customer service and support as a Customer Experience Specialist at CleanChoice Energy.
- Provide prompt and courteous customer assistance via phone, email, and chat to achieve first-call resolution (FCR).
- Investigate and resolve customer inquiries, concerns, and issues efficiently, ensuring a favorable resolution.
- Develop a deep understanding of our products/services to effectively address customer inquiries and provide relevant information.
- Maintain thorough and accurate customer interactions and transaction records using our CRM system.
- Educate customers on product benefits and best practices.
- Ensure that all customer interactions meet or exceed company standards for professionalism and quality.
- Serve as a front-line advocate for CleanChoice customers, ensuring a seamless and positive experience.
- Handle retention-focused customer interactions, addressing concerns, overcoming objections, and finding solutions to retain subscribers.
- Engage customers through outbound and inbound calls, email, and chat to build loyalty and satisfaction.
- Use data-driven insights to proactively reduce churn and improve customer engagement.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Maintain accurate customer records and notes within CRM systems.
Qualifications
- A minimum of a High School Diploma or bachelor's degree is preferred.
- At least 2 years of experience in customer retention, loyalty, or similar roles within a call center.
- Strong communication & persuasion skills.
- Ability to think on your feet and provide tailored solutions to each customer’s needs.
- Experience with customer relationship management (CRM) software and call center technology.
- Passion for sustainability and CleanChoice’s mission is a plus!
- Previous customer service experience required.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Empathetic and patient when dealing with customer inquiries or complaints.
- Adept at overcoming objections.
- Proficiency in using Salesforce and other customer support tools preferred.
- Solid attention to detail and organizational skills.
- Bilingual - English and Spanish speaking a plus but not required.
Benefits
- Free (Company Paid) Medical Insurance
- Generous PTO
- Dental Insurance
- Disability insurance
- Vision insurance
- 401(k)
Compensation
$20/HR
Travel and Work Environment
100% remote position
How to Apply
CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$20/hr
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
