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Customer Service
Customer Experience Retrieval Specialist
@Datavant
[Hiring] Customer Experience Retrieval Specialist @Datavant
Mar 26, 2025 - Datavant is hiring a remote Customer Experience Retrieval Specialist. 💸 Salary: $17.78 - $22.74 usd per hour. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Datavant’s Customer Experience Representative - Retrieval, will interact with Record HUB customers by addressing inquiries, resolving issues or complaints as well as educating customers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries in a high call volume, fast-paced environment.
- Interacts with customers via telephone, email, and online chat providing customer service to Record Hub customers by answering complex product related questions, resolving issues, and educating customers.
- Investigate and solve product and service complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Performs other related duties as assigned.
Qualifications
- High school diploma, general education degree, or equivalent.
- 3 or more years of Customer service experience required.
- Experience using Call Center Phone systems like Ring Central.
- 1 or more year of experience in a call center environment.
- Data entry/Typing skills of 30 WPM.
Requirements
- Excellent communication skills including active listening.
- Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Critical thinking and strong problem-solving skills.
- Proficient computer skills with the ability to learn new software and tools.
- Proficient in working with ticketing systems.
Benefits
- Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
- The estimated base pay range per hour for this role is: $17.78 — $22.74 USD.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$17.78 - $22.74 usd per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
