[Hiring] Customer Experience @Bringitps

Mar 13, 2025 - Bringitps is hiring a remote Customer Experience. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves bridging the gap between customers and the product team while ensuring customer satisfaction.

Proactively gather feedback, address and prioritize concerns, and drive continuous improvement in the product.
Support sales, implementation, and product teams with actionable insights and enablement resources.

Main Responsibilities / Functions

Customer Feedback:
- Gather and analyze feedback to refine the product.
- Design and manage mechanisms for gathering customer feedback.
- Regularly analyze and synthesize feedback to identify common pain points, desired features, and improvement opportunities.
- Collaborate with the product team to translate customer insights into actionable product updates.
Sales Enablement:
- Provide training and materials to support the sales team.
- Develop internal training materials to help the sales team understand product updates and features.
- Create customer success stories and use cases to highlight product value.
- Join sales calls or demos when needed to address customer concerns and demonstrate product knowledge.
Analytics and Reporting:
- Analyze product performance and user behavior to inform decisions.
- Build a robust customer data framework.
- Monitor customer feedback trends and generate internal monthly reports.
- Monitor and report product adoption and engagement.
Continuous Improvement:
- Iterate on the product based on insights and feedback.
- Bridge feedback to product development.
- Prioritize customer-centric enhancements.
- Test new features with a subset of users.
Support and Maintenance:
- Coordinate with support teams to address bugs and customer issues.
- Provide transparent communication with customers.
- Offer post-resolution support and follow-up.
- Implement self-service support resources for common recurring issues.

Similar Remote Jobs

Operations Manager • Bringitps Bringitps

Project Management unspecified Latin America (LATAM)

Mar 21, 2025
Business System Analyst • Bringitps Bringitps

All others unspecified USA

Mar 12, 2025

Unlock 54,643 additional remote jobs, advanced search & email notifications

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Experience @Bringitps

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type unspecified	Posted Mar 13, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.