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Customer Service
Customer Engagement Associate
@Skyrocket Studios
[Hiring] Customer Engagement Associate @Skyrocket Studios
Feb 24, 2025 - Skyrocket Studios is hiring a remote Customer Engagement Associate. đź’¸ Salary: php 20,000 - 22,000. đź“ŤLocation: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- Respond to customer inquiries and resolve issues via voice and non-voice communication channels.
- Assist customers and provide recommendations for services at physical locations, aiming to convert interactions into confirmed bookings.
- Proactively manage and nurture potential clients with a strong focus on upselling and driving additional sales.
- Provide professional and personalized customer service to potential clients, ensuring high levels of client satisfaction and brand loyalty.
- Collaborate with client’s internal departments as needed.
- Identify and escalate complex issues to senior representatives or leads when necessary.
- Maintain accurate records of customer interactions and transactions across customer service platforms.
- Track, measure, and analyze customer interactions to optimize performance and improve customer experience when tasked.
- Monitor customer accounts for potential fraudulent activity and take appropriate actions to mitigate risks.
- Stay updated on product knowledge and industry trends to deliver exceptional customer service.
- Consistently meet or exceed customer satisfaction goals and performance metrics.
- Contribute to the enhancement of customer service processes and procedures for improved efficiency.
- This role is responsible for converting interactions into confirmed bookings, meeting daily quota targets, generating new leads, and ensuring high-quality work while efficiently resolving any errors or issues that may arise.
- Maintain systematic storage of client files within Google Drive, ensuring proper permissions and data security.
- Participate in presentations and brainstorming sessions, providing support and insights in customer service.
- Assist Team Leader in preparing presentation materials and communicating ideas effectively to internal teams and clients if needed.
Qualifications
- Fresh Graduates are welcome to apply.
- Experience in a customer service role, preferably in beauty, skin, or lifestyle industries is a plus.
- Familiarity with social media tools such as Meta and digital collaboration platforms such as ClickUp and Pancake.ph is preferred.
- Proficiency in Google Suite products.
- Minimum internet speed of 40 Mbps for smooth communication and task performance.
- Strong verbal and written communication skills with a collaborative and proactive mindset.
- Willing to work on a shifting schedule, including weekends and holidays, and adapt to potential voice/call responsibilities.
- Ability to work remotely with minimal supervision.
Requirements
- Entry Level
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
php 20,000 - 22,000
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Feb 24, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
