[Hiring] Customer Adoption Specialist @Stratio Automotive
Apr 03, 2025 - Stratio Automotive is hiring a remote Customer Adoption Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Portugal.
Role Description
As a Customer Adoption Specialist, your mission will be to help clients successfully adopt predictive maintenance into their day to day operations, using the solutions provided by Stratio.
Your mission will be to drive the successful adoption of predictive maintenance for Stratio’s clients by acting as a partner and consultant. The role involves understanding client organizations in-depth, managing their projects at various stages, and ensuring they achieve maximum value from Stratio.
- Engage deeply with the client to understand contracts, key stakeholders, bid opportunities, fleet composition, and repair & maintenance processes.
- Monitor account risks, opportunities, and renewal timelines.
- Identify and address customer sentiment to maintain high satisfaction levels.
- Onboard and ramp up clients following the Stratio Deployment approach.
- Conduct steering committee meetings, document outcomes, and ensure follow-up actions.
- Lead condition monitoring sessions to identify savings, analyze vehicle failures/repair data, and optimize product usage and value.
- Ensure all accounts are guided to implement API integrations effectively.
- Manage all account and customer journey processes, ensuring a seamless and professional experience from onboarding to offboarding, maintaining compliance and customer satisfaction at every stage.
- Optimize platform settings, including account permissions, alerts, and debugging support.
- Open and follow up on customer requests or feature suggestions.
- Monitor product usage to ensure alignment with client needs.
Qualifications
- 2+ years experience in customer-facing project management / delivery, working on change, implementation or integration of long-duration and complex projects or extended implementation of SaaS products.
- Ability to engage customers in insightful discussions and lead discovery sessions to uncover their needs and goals.
- Great level of autonomy and ability to work under pressure, navigating the complexities of managing various customers in multiple stages of their lifecycle, and with different levels of satisfaction towards the service we are providing them.
- Strong ability to build rapport with diverse stakeholders.
- Possess a startup mindset, demonstrating agility, resourcefulness, and innovation in a fast-paced environment.
- Self-driven, proactive, and detail-oriented with strong organizational skills.
- Highly coachable, with a demonstrated openness to constructive feedback and a commitment to continuous learning and improvement.
- Availability to travel abroad (expect to travel every month).
- Strong computer skills.
- Fluency in English (Stratio’s Official Language).
- C1/C2 in French (Must be able to work with French speaking customers).
Requirements
- Fluency in Portuguese (Bonus Points).
- Experience working in SaaS or software/IT Company (Bonus Points).
- Experience in change management within clients organizations (Bonus Points).
- Experience working within an industry similar to ours (Bonus Points).
- Automotive interest / background (Bonus Points).
Benefits
- Food Allowance of 10.20€ per working day.
- Health Insurance to you and your children.
- Fringe Benefits Policy (for Portugal located workers).
- Flexible Work Hours - adjust your schedule to your needs.
- 22 vacation days, plus up to 3 extra time off days according to your tenure.
- Work Setup - remote, hybrid, onsite - if your job can be done remotely, and you prefer to, you’re free to choose.
- Hardware and software for a full remote setup.
- Quarterly Events to discuss Strategy.
- Autonomy and Ownership Culture.
- Continuous feedback culture.
- Innovation Mindset.
- Career Acceleration.
Location
This role can be performed Remotely in Portugal, or hybrid/office in Coimbra, Portugal. No matter the setup you choose we expect you to be available to meet us at our Coimbra office when needed. Expect that during the onboarding (first 2 to 3 months) to be working onsite one week per month in order to get to know the team and our operations.
What you can expect from the recruitment
- Screening call with HR.
- 1st Interview (1h) with HR and Hiring Manager.
- Work Simulation Exercise with Hiring Manager and Job Role Stakeholders.
- Cultural Fit Interview (1h) with HR Manager and one of our Founders.
- Hiring Proposal - References may be required at any stage of the recruitment process.
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| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
Portugal
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
