Customer Account Specialist @Brightwheel

[Hiring] Customer Account Specialist @Brightwheel

Mar 27, 2025 - Brightwheel is hiring a remote Customer Account Specialist. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves ensuring that all customers continue to get exceptional value from brightwheel and stay customers for a long time.

Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
Understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of customer retention, product adoption and satisfaction
Leverage your brightwheel product knowledge to facilitate customer conversations and ensure the customer is getting the most out of their brightwheel experience
Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback
Call, email and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and ensure they are committed to staying on brightwheel

Qualifications

Proven track record of hitting/exceeding challenging goals
Strong work ethic and determination to succeed
Highly coachable and enjoys team collaboration
Naturally curious and resourceful
Experience in sales, account management or customer success, responsible for retaining customers
Comfort with a high volume/velocity approach (e.g., 60-70 calls/day)
Exceptional skills identifying customer challenges/solutions and overcoming objections through tenacity, patience and endless empathy for our customers
Excellent communication, organizational, time-management, and prioritization skills
High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
Preferred: Salesforce, basic excel/sheets, startup environment, early education, fully Bilingual in Spanish

Benefits

Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families
Generous Paid Parental Leave for growing families
Flexible Paid Time Off (PTO) to recharge and relax
401(k) Enrollment to help you plan for the future
Monthly Wellness & Productivity Stipend to support your well-being

Company Description

Similar Remote Jobs

Unlock 55,051 additional remote jobs, advanced search & email notifications

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Account Specialist @Brightwheel

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 27, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.