[Hiring] CS Team Lead @Patrianna
Mar 25, 2025 - Patrianna is hiring a remote CS Team Lead. đź’¸ Salary: competitive salary with performance bonuses. đź“ŤLocation: Brazil.
Role Description
B2Spin is seeking an experienced Customer Support Team Lead to oversee our team of Customer Support Specialists + Shift Leads. The ideal candidate will possess strong leadership skills, extensive experience in customer service, and the ability to inspire and motivate a team. As a Team Lead, you will ensure that your team delivers outstanding support and exceeds customer expectations.
- Manage and lead a team of Customer Support Specialists + Shift Leads, ensuring high levels of team performance and customer satisfaction.
- Conduct training sessions for new hires and provide ongoing training and development for team members.
- Monitor team performance against company KPIs and SLAs; provide regular feedback, coaching, and one-on-one sessions to improve individual and team performance.
- Oversee the quality of customer interactions, ensuring all team members adhere to company guidelines and communication standards.
- Act as the first point of contact for escalated customer issues; resolve complex problems that require a deeper level of customer understanding and discretion.
- Generate reports on team performance, customer feedback, and service issues to provide to the management team for strategic planning.
- Manage team schedules to ensure full coverage 24/7, including weekends and public holidays.
Qualifications
- Minimum of 3-5 years in customer service, with at least 2 years in a leadership role, preferably in the igaming/gambling/casino industry.
- Strong leadership and people management skills; proficient in Zendesk and other CRM software; exceptional communication and conflict resolution skills.
- Proactive, results-oriented, with a high degree of initiative and independence.
Benefits
- Competitive salary with performance bonuses
- Flexible, remote work environment
- Comprehensive training and development programs
- Opportunities for career advancement in a fast-growing international company
Similar Remote Jobs
More jobs at Patrianna
-
Customer Service competitive salary PhilippinesMar 28, 2025
More Customer Service jobs
More jobs in Brazil
-
Sales / Business unspecified BrazilMar 29, 2025
-
Software Development unspecified BrazilMar 29, 2025
-
Sales / Business unspecified BrazilMar 29, 2025
Kickstart Your Job Search
Unlock 54,124 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
competitive salary with performance bonuses
|
Remote
Location
Brazil
|
|
Job Type
contract
|
Posted
Mar 25, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
