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Customer Service
Sr. Customer Success Manager
@Measured
[Hiring] Sr. Customer Success Manager @Measured
Mar 29, 2025 - Measured is hiring a remote Sr. Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This position will lead client facing engagements for a portfolio of Measured brands on our marketing analytics framework. We are a customer success led organization, and as such our Customer Success team is the face of Measured’s technology and services offering. You will serve as account lead, marketing attribution and analytics expert, project manager and media strategist with an overarching goal of driving client satisfaction and product adoption.
- Work alongside our technical Solutions team to gather requirements and deploy the Measured cross-channel attribution platform.
- Collaborate with our product team to deploy new products to clients, collect feedback, and contribute new ideas and product features.
- Interpret marketing performance, perform deep dive analyses on in-market experimentation, provide strategic views on media.
- Build out client specific technology roadmaps while managing the week to week details of our client engagements.
Qualifications
- 7+ years of experience with client services management.
- Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics.
- Familiarity with ad-tech and martech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools.
- Demonstrated experience in deploying, managing, and growing scope of complex engagements focused on marketing measurement.
- Excellent written and verbal communication skills including advanced Excel and PowerPoint skills.
- Minimum BA/BS or equivalent.
- Independent decision maker. Can take calculated risks and deal with ambiguity.
- Takes initiative to improve and try new things.
- Ability to work independently with minimal supervision within a strong team environment.
- Comfortable with rapid change.
- Values diversity and integrity.
Requirements
- Own gross revenue retention and net revenue retention goals within your book of business.
- Own day to day client relationship across seniority levels for a portfolio of 10+ Measured brands.
- Develop a strong relationship with clients based on value add, expertise and being a trusted partner.
- Manage adoption across all stakeholders for Measured products and services.
- Provide internal product feedback based on existing and potential client use cases.
- Deliver client training curriculum.
- Provide and interpret marketing performance reviews for clients.
- Design and interpret in-market experiments across addressable media channels.
- Provide optimization insights and budget recommendations to turn insights into client value.
- Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc.
- Whatever else it takes to get the job done!
Benefits
- 100% Remote
- Total Rewards - Compelling compensation packages that include flexible time off, regional paid holidays, and regional health and wellness plans where available.
- Social Engagement - virtual engagement, knowledge sharing, and more.
- Giving Back - Opportunities to volunteer and impact our communities through Measured for Good initiatives.
- Culture - Integrity, diversity, and award winning technology.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
