Back to Remote jobs >
Customer Service
Consumer Servicing Specialist
@Grasshopper
[Hiring] Consumer Servicing Specialist @Grasshopper
Mar 29, 2025 - Grasshopper is hiring a remote Consumer Servicing Specialist. 💸 Salary: unspecified. 📍Location: Worldwide.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Consumer Loan Servicing Specialist plays a vital role, responsible for the post-funding lifecycle of consumer loans. This role encompasses a range of responsibilities, including:
- Vehicle title lien perfection
- Processing title applications and transfers
- Direct communication with borrowers, dealerships, and state agencies to resolve titling issues from loan origination to lien release
- Payment processing and account maintenance
- Providing excellent customer service while ensuring adherence to state and federal regulations
The ideal candidate is detail-oriented, possesses strong communication skills, and thrives in a dynamic environment.
Responsibilities
- Maintain accurate records of all titling activities within the loan servicing system
- Process and track vehicle title applications and transfers, ensuring accurate lien perfection
- Communicate with borrowers, dealerships, and state motor vehicle departments to obtain necessary documentation and resolve titling issues
- Prepare and submit lien filings to relevant state agencies
- Monitor and manage lien release processes upon loan satisfaction
- Accurately process loan payments, including principal, interest, and fees
- Process loan modifications, extensions, and deferments
- Handle loan payoff requests and calculate accurate payoff amounts
- Respond to customer inquiries via phone, email, and in-person, providing prompt and courteous service
- Resolve customer issues and complaints efficiently and effectively
- Provide clear and accurate information regarding loan terms, payment schedules, account status, and titling procedures
- Ensure compliance with all relevant federal, state, and local regulations, including those related to vehicle titling and lending practices
- Identify and escalate potential compliance risks
- Utilize IBS to manage loan accounts and generate reports
- Perform data entry and verification tasks
- Maintain accurate and organized electronic files
- Other duties, as assigned
Qualifications
- 5 years or more years of experience in consumer loan servicing, including vehicle title perfection
- Basic knowledge of lending principles and procedures with solid understanding of legal documentation
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Proficiency in loan servicing systems and applications
- Highly organized and motivated with ability to handle multiple tasks concurrently with minimal supervision and as a team
- Strong problem-solving and analytical skills
- Self-motivated and excellent attention to detail
- Ability to meet designated deadlines while remaining flexible to changing assignments
Similar Remote Jobs
More jobs at Grasshopper
-
Data Analysis unspecified WorldwideMar 18, 2025
More Customer Service jobs
-
Customer Service $17.00 to $20.00 per hour USAApr 01, 2025
-
Customer Service $18.00 per hour USAApr 01, 2025
More jobs in Worldwide
-
Software Development competitive salary/benefits WorldwideApr 01, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,284 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Worldwide
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
