[Hiring] Consumer Loan Servicing Modification Specialist @Mountain America Credit Union
Apr 04, 2025 - Mountain America Credit Union is hiring a remote Consumer Loan Servicing Modification Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
A Consumer Loan Servicing Modification Specialist provides quality service to members and MACU teams by reviewing loans to identify how terms can be modified to mitigate loss while providing financial relief for members in a short-term hardship. These loans include, but are not limited to auto, recreational, Visa, signature, education repayment, and home equity loans.
- Review workout loan applications
- Communicate with members to gather required documents
- Propose modification terms that meet policy guidelines
- Communicate decisions to members/MACU teams
- Finalize applications after decisioning
Qualifications
- Minimum of two years customer service or operation support experience required
- Minimum of two years banking or other financial experience (i.e., accounting, titles, insurance, mortgage, etc.) preferred
- High school diploma or equivalent
Requirements
- Bilingual Spanish Speaking Required
- Adhere to workout loan procedures and programs to facilitate the processing of consumer workout loan applications
- Originate, review and process workout loans applications/modifications to meet the needs of members experiencing a financial hardship
- Propose modified terms that align with all established regulations, policies, and guidelines
- Provide timely communication of hardship/modification decisions and mailing of approval/denial notices
- Educate members and MACU teams on workout loan/modification processes and regulations, as it pertains to each application
- Comprehend and interpret loans to create mutual understanding with callers
- Provide clear expectations about members willingness and ability to repay workout loan/modification terms
- Adhere to department quality service standards in call handling, process handling, internal reviews, and compliance reviews
- Record all interactions and resolution efforts in Symitar and ALPS
- Comply with federal regulations and credit union guidelines applicable to loan origination and servicing
- Build and maintain a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with modifications questions or concerns
- Perform other duties as assigned
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
