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Customer Service
Community Manager
@Power Digital
[Hiring] Community Manager @Power Digital
Apr 01, 2025 - Power Digital is hiring a remote Community Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Social Media Community Manager plays a vital role in fostering and nurturing online communities and follower interactions across various social media platforms. This position excels in adapting to diverse brand voices and effectively engaging with customers.
- Independently manage multiple workstreams, each with unique brand voices, across diverse industries and company sizes, ensuring consistent and on-brand communication
- Maintain a high standard of grammar, spelling, and writing quality in all social media interactions to enhance the brand's professionalism and credibility
- Respond promptly and professionally to customer interactions, comments, and messages across all social media platforms during business days
- Proactively monitor social media channels for potential issues or crises, and take appropriate action to mitigate and resolve them swiftly
- Cultivate and grow online communities by engaging with followers, encouraging discussions, and identifying opportunities for user-generated content
- Track and analyze social media engagement metrics, sentiment, and trends to provide actionable insights for improving social media community
- Keep a keen eye on competitors' and social media trends, identifying opportunities and best practices for effective community management
- Work closely with cross-functional teams, including marketing, customer support, and PR, to ensure seamless and cohesive communication across all channels
- Employ AI technologies to enhance and optimize business processes
- Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
Qualifications
- Past experience in customer relations/service and/or organic social media management
- Demonstrated expertise in navigating and managing various social media platforms, including but not limited to Facebook, X, Instagram, LinkedIn, and TikTok
- Strong written and verbal communication skills with a keen eye for grammar, spelling, and attention to detail
- Ability to seamlessly adapt to and mimic various brand voices, tones, and personas
- Highly organized and autonomous with the ability to manage multiple workstreams
- Familiarity with social media analytics tools and an understanding of key metrics to track and measure community engagement and sentiment
- A strong commitment to enhancing the customer experience through thoughtful and engaging interactions on social media
Requirements
- Profile follower retention rate (goal >99%)
- Efficiently managing community for 3-15 accounts, pending audience size and volume
- 100% response rate for all applicable touch points
Benefits
- Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount.
- We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds.
- Diversity includes race and gender identity, age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity.
- All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
