[Hiring] Client Support Coordinator @Octave
Mar 22, 2025 - Octave is hiring a remote Client Support Coordinator. 💸 Salary: $23.51 - $28.75 per hour based on location. 📍Location: USA.
Role Description
The Client Support Coordinator is a crucial member of our Operations Support Team, advocating for clients to ensure they receive the support they need. This role interacts with clients daily managing correspondence, answering questions, and educating others about our services. This position also assists with preparing new clients for care, ensuring they are informed and set up for success. In essence, this person is the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence.
- Manage client communications across various platforms in a timely, warm and efficient manner.
- Be a go-to resource for client education about Octave services.
- Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information.
- Responsible for the coordination, communication, and tracking of medical records requests.
- Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals.
- Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues.
Qualifications
- Bilingual: Spanish-English
Requirements
- Minimum 1 year experience in a high touch customer service role.
- Minimum 2 years experience in an administrative role. Experience in healthcare is a plus.
- Experience with medical records and requests is a plus.
- Product management skills are a plus.
- Strong attention to detail in a fast-paced environment.
- Excellent written and verbal communication skills.
- Track record of identifying and implementing process improvements.
- High comfort level multitasking between software systems.
- Open to performing tasks outside of your defined role with an eagerness to learn and grow.
- Ability to handle sticky or sensitive situations with discretion and care.
Benefits
- Company sponsored life insurance, disability and AD&D plans.
- Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options.
- Generous Paid Time Off.
- Paid parental leave benefits.
Physical Requirements
- Able to work Monday to Friday 9am to 530pm EST with occasional weekend coverage to cover PTO.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
- Must be able to observe and communicate information on company provided laptop.
- Move up to 10 pounds on occasion.
- Must be eligible to work in the United States without sponsorship now or in the future.
Compensation
Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.
Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
- The salary range is for zone 1 (all states not in zone 2 or zone 3) $23.51 - $26.49 per hour.
- The salary range for zone 2 (CO, HI, MD, RI) is $25.87 - $27.50 per hour.
- The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $27.02 - $28.75 per hour.
Application Instructions
Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$23.51 - $28.75 per hour based on location
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
