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Customer Service
Care Coordinator
@SonderMind Careers
[Hiring] Care Coordinator @SonderMind Careers
Mar 31, 2025 - SonderMind Careers is hiring a remote Care Coordinator. 💸 Salary: $21.64 per hour. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Care Coordinator, you will be at the forefront of our mission to make therapy accessible for all. You will be our customer’s initial contact and provide primary support for clients seeking care. In this role, you will also work with external partners and healthcare systems and utilize various technologies to ensure the client is connected and maintains the required support through an episode of care.
- Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
- Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
- Utilize a consultative approach to assist with identifying the correct provider for care.
- Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary.
- Interact with external partners and healthcare systems to ensure access to care.
- Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care.
- Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members.
- And other responsibilities and ad-hoc projects from time to time based on business needs.
Qualifications
- Strong desire to assist clients and provide support to those seeking mental health care
- Ability to work with people in vulnerable situations
- Strong communication skills, both written and verbal
- Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows
- Strong problem-solving skills and attention to detail
- Flexibility to work in a fast-paced, dynamic environment
- Goal-oriented with a strong drive to achieve results
- Openness to feedback and a commitment to personal and professional development
Requirements
- Within two weeks, fully understand our client journey and be able to support the client onboarding experience and share the benefits of choosing SonderMind to achieve their mental health goals.
- Within three weeks, understand SonderMind's technology platform and how to provide support for SonderMind clients.
- Within one month, fully support new client requests and inquiries via phone, email, and form submissions. Ongoing ability to effectively answer questions and requests from our new clients and effectively hit defined goals and targets.
- Ongoing ability to adapt to the change in workflow and job tasks.
- Ongoing proactive identification of problems and asking questions to clarify and help solve problems.
- Ongoing communication, both written and verbal, to engage, learn, and take action.
Benefits
- The pay rate for this role is $21.64 per hour.
- A commitment to fostering flexible hybrid work
- A generous PTO policy with a minimum of three weeks off per year
- Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
- Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
- Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
- Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
- 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
- Travel to Denver 1x a year for annual Shift gathering
- Fourteen (14) company holidays
- Supplemental life insurance, pet insurance coverage, commuter benefits and more!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$21.64 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
