[Hiring] Call Centre Representative @ISTA Personnel Solutions
Mar 26, 2025 - ISTA Personnel Solutions is hiring a remote Call Centre Representative. đź’¸ Salary: unspecified. đź“ŤLocation: South Africa.
Role Description
This role involves working as a Call Centre Representative with expertise in Medical Billing Collections, specifically handling U.S. healthcare insurances such as Medicare and Medicaid.
- Patient Payment Collection – Follow up with patients to collect payments, establish payment plans, and resolve billing inquiries.
- Claims Review and Billing – Review EOBs, identify errors, and work with insurance providers to resolve claim issues.
- System Management – Use billing systems to update records, track payments, and document interactions.
- AR Reduction – Focus on lowering Accounts Receivable (AR) by meeting collection targets and analyzing aging reports.
- Metrics and Compliance – Meet client-defined benchmarks and ensure compliance with HIPAA regulations.
- Client Communication – Provide regular updates on collection progress and discuss performance metrics with the client.
- Problem Resolution – Escalate complex issues and suggest improvements to enhance collection efficiency.
Qualifications
- Exceptional English communication skills (comprehension, fluency etc.)
- Customer Service with a collections background
- Skilled in MS Office (Word) and Outlook
- Strong work ethic
- A fast learner
- Excellent problem-solving abilities
Requirements
- This role requires you to work EST hours, Mon - Fri, from 9am to 6pm EST time (15h00pm to 24h00am South African time - subject to change depending on daylight savings and/or the operational requirements of the Company)
- A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Company Description
ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.
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| đź“Ť | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
South Africa
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
