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Customer Service
Call Center Agent
@Florida Medical Clinic
[Hiring] Call Center Agent @Florida Medical Clinic
Mar 20, 2025 - Florida Medical Clinic is hiring a remote Call Center Agent. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment.
- Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.
- Answers assigned department/queue overflow calls, maintaining approved standards.
- Answers phones and assists callers.
- Follows tasking guidelines and provides accurate and complete information.
- Addresses Web Appointment Requests as assigned.
- Completes the end of day process.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Performs all other duties as assigned.
Qualifications
- High School Diploma or equivalent required.
- Two (2) years of related experience required. Relevant experience may include clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related.
- Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred.
- A working knowledge of medical terminology preferred.
- High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems.
- Must have excellent interpersonal, customer service, and communication skills.
- Must be able to perform under stress when confronted with emergency, critical, or unusual situations.
- Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria.
Requirements
- MUST RESIDE IN FL/PREFERABLY IMMEDIATE TAMPA BAY REGION.
- THIS IS A FULL TIME REMOTE POSITION, HOWEVER MUST BE AVAILABLE TO BE ON-SITE FOR TRAINING.
Benefits
- Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
