[Hiring] Live Design Support Expert @Dandy
Apr 04, 2025 - Dandy is hiring a remote Live Design Support Expert. 💸 Salary: unspecified. 📍Location: USA.
Role Description
We are launching a new program to explore live design support for our customers, specifically tailored to assist doctors with complex or aesthetic dental cases. As a Live Design Support Specialist, you will play a critical role in guiding doctors through challenging design cases in real-time, enhancing their confidence and satisfaction with our product.
- Real-Time Case Collaboration: Partner with doctors during live sessions to review designs, refine treatment plans, and address complex cases, ensuring both aesthetic and functional outcomes are met. Provide immediate solutions and build confidence in Dandy’s digital tools.
- Enhance the Doctor Experience: Offer personalized, empathetic support to doctors managing aesthetic or challenging cases. Foster trust through direct interaction, helping them navigate complex workflows while building comfort with Dandy's technology.
- Effective Communication Management: Resolve potential miscommunication issues by facilitating real-time, clear, and thoughtful discussions. Ensure seamless collaboration and satisfaction, especially in cases requiring multiple design revisions or where alignment has been challenging.
Qualifications
- Minimum 5 years of experience in Removables dental design and 3+ years of in lab with hands on bench experience.
- Strong Communication Skills: Exceptional verbal communication skills with the ability to translate technical design details into clear, actionable insights for doctors.
- Customer-Focused Approach: Proven ability to build rapport and effectively manage concerns, preferably in a design or technical support setting.
- Problem-Solving Skills: Proactive, solution-oriented mindset with the ability to navigate complex cases and design challenges.
- Familiarity with Digital Dental Products & Processes: Prior experience with Dandy products or similar dental design tools will be an asset.
Benefits
- Wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.
Company Description
Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
