[Hiring] Business Designer @MODAL Systems Ltd
Mar 29, 2025 - MODAL Systems Ltd is hiring a remote Business Designer. 💸 Salary: unspecified. 📍Location: UK.
Role Description
As Business Designer, you will build a personal working relationship with client teams to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on how to use our product, what measures they should implement on their side as well as onboarding admins and agents from the clients. You will have an in-depth understanding of the client's needs and you are responsible for communicating back your structured observations to the sales, marketing, and product teams as you are at the heartbeat of our clients.
Qualifications
- Experience in Customer Success or a similar position
- Project management skills, empathy, accountability, and personal organization are essential
- Exceptional ability to communicate and foster positive business relationships is desired
- Background in E-Commerce, Online-Marketing, Marketing-automation, Customer service, Chatbots or similar is desired
- Fluency in English; another European language is a plus
- 2-3 years of experience in a customer success position is a big plus
- Very good and quick technical understanding of software tools and how they work is essential
Requirements
- Assist clients with setting up and navigating our solution
- Set & track clear milestones for the clients to work towards our shared success goals
- Review client’s complaints and concerns and seek to improve all aspects of the customer experience with the company
- Maintain a detailed understanding of our products and services, assist customers with questions and suggest the best solutions for their needs
- Build new success cases that enable us to drive conversational commerce from a trend to movement in commerce
- Optimize existing processes within the company and actively enhance and drive Customer Success initiatives
- Create a streamlined reporting infrastructure combining your learnings & best practices for creating transparency and enabling quick decision making
Benefits
As an early team member at Modal you will be a critical voice and have significant influence over the direction of the company. We will compensate you well, invest deeply in your development, and ensure this is the single best work experience of your life.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
